Help & Support – Home-Fashion.in
Welcome to the Home-Fashion.in Help Center. Here you’ll find answers to common questions about ordering, shipping, returns, and more.
🛒 How to Order
Browse our collections and select your product.
Choose size/variant (if applicable) and click Add to Cart.
Review your cart and click Proceed to Checkout.
Enter your shipping details and select a payment method.
Click Place Order to confirm.
👉 You will receive an email/SMS confirmation with your order details.
🚚 Shipping & Delivery
Orders are processed within 1–3 working days.
Standard delivery time: 5–7 working days.
Tracking ID will be shared via email/SMS once shipped.
Free shipping may apply on orders above a certain value (check offers on the website).
🔄 Replacement Policy
Replacement available within 7 days of delivery for defective, damaged, or incorrect items.
Products must be unused and in original condition with tags/packaging.
Non-replaceable: Clearance, personal care, innerwear, or customized items.
For wrong/defective items, we bear the return shipping. For size/color exchanges, customer may bear return charges.
💰 Refund & Cancellation
Order Cancellation: You can cancel before the order is shipped by contacting support.
Refunds: If a replacement is not available, refund/store credit will be offered.
Refunds are processed within 5–7 business days after approval.
📦 Order Tracking
Track your order using the tracking link sent to your email/SMS.
Tracking updates may take up to 24 hours.
❓ Frequently Asked Questions (FAQs)
Q1: Do you offer Cash on Delivery?
Yes, COD may be available on selected pin codes.
Q2: What if my package is delayed?
Delivery may take longer due to courier delays, weather, or holidays. You can track your order or contact support.
Q3: Can I return a product instead of replacement?
Currently, we provide replacements/exchanges. Refunds are offered only if a replacement is not available.
📞 Contact Us
For any queries or assistance, reach us at:
📧 support@home-fashion.in